Rules on Resolving Image Piracy Complaints
Version No.: August 7, 2017 Effective as of: November 1, 2017
Alibaba.com has been committed to acting in good faith and actively maintaining a good market order on the platform. In order to curb image piracy and enhance user experience, these Rules are hereby formulated in accordance with the Rules of Alibaba.com.
1. Definition of Image Piracy
Image piracy means any act of any user of using any image without the consent from the image owner and publishing such image on Alibaba.com.
The principle for handling any complaint is that the complaining party should be the information owner and no complaint from a third party will be accepted.
If any complaint is justified: In respect of the account of the complained party, all complaints received and justified within 5 days after the first complaint is justified and solved shall be counted as one infringement, and 3 penalty points will be incurred; any new complaint that is justified and solved from the sixth day shall incur 3 penalty points; each of the subsequent complaints that is justified and solved shall incur 6 penalty points. Multiple complaints that are justified and solved within one day shall be counted as one infringement.
3. Process of Submitting and Responding to Image Piracy Complaints
How to submit image piracy complaints?