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Disputes & Complaints--Offline Order (for buyer)
FAQ for buyer:
- How to submit complaint which are not Escrow orders?
- What does "Processing" mean in Complaint Center?
- What should I do if I have many files to upload in Complaint Center?
- What do I do after I respond to a complaint?
- I want to add video to my complaint
- Can I reopen the complaint which has been closed?
- I have not heard from my dispute for a long time on Alibaba.com
- How to close my dispute on Alibaba.com?
- Who will pay for the return? How can I return the product to the suppliers?
- What can I do when the complaint status is 'Awaiting the other party's response' or 'Processing'?
- I want to add files to prove a claim. How to do it?
- The sell asks me to withdraw the dispute. Is it safe?
- How do I contact the dispute team for Alibaba.com?
- Why my complaint is closed?
- How to cancel a dispute for sea freight and offline order?
- Why I can not file a complaint in Complaint Center?