Alibaba.com Terms and Rules Highlights on Member Conduct
Dear Alibaba.com Member,
Thank you for choosing Alibaba.com and becoming a Gold Supplier member (“Member”). Alibaba.com is a global leader in e-commerce for small businesses. We are committed to promoting and providing a safe and fair trading environment to all users of our e-commerce marketplaces at www.alibaba.com and www.aliexpress.com (“Sites”). To ensure the integrity of the Sites, Alibaba.com requires that our Members should conduct your business affairs with integrity and in an ethical manner when using Alibaba.com services.
When a Member subscribes to the Gold Supplier service and/or other services of Alibaba.com, you agree that you will abide by the relevant service terms of Alibaba.com as well as the applicable rules and policies of the Sites (collectively, the “Terms”). These Terms contain the requirements on the part of Members in using the Alibaba.com services and Sites.
Each Member should read the Terms carefully and abide by the Terms. This document only provides a highlight on the main requirements under the Terms concerning Members’ conduct and Member should refer to the Terms for the detailed provisions.
1. Alibaba.com Terms
1.1 The Terms include the following service terms and website rules and policies:
(a) Alibaba.com Gold Supplier Services Agreement;
(c) the Product Listing Policy;
1.2 Alibaba.com may revise any Terms and may publish new Terms, from time to time. The revised and updated Terms will become effective and binding on Members upon being published on a Site.
2. Business Registration Documents
2.1 Alibaba.com conducts the Authentication and Verification procedures against Gold Supplier Members as part of our effects to confirm the identity of a paying Member. Alibaba.com services are personal to the identified Members. Member should not provide any false or misleading document or information to Alibaba.com or our A&V Agency concerning your business registration and authorization.
2.2 Member may not use another’s business registration document or any false or forged document in your application for Alibaba.com service. Neither may Member lend your business registration document to another in the latter’s application for any Alibaba.com services.
3. Security of Account
3.1 An account is assigned to each Member for Member’s own use only, and the account is unique to the Member. Member should ensure the confidentiality and safe custody of the account ID and password. Member will be responsible for all activities under the account, and all activities under the account will be considered as under Member’s authorization.
3.2 Member should also take all necessary measures to regulate and monitor the operation of the account by those who you have granted authorization. If an authorized operator leaves your organization, Member should immediately cease his/her access to the account and change the password.
3.3 If Member discovers or is made aware of any irregular activities under your account, you should take immediate actions including changing the password, reporting this to Alibaba.com. Alibaba.com shall have the right to terminate Member’s account without any liability to Member if Member fails to take appropriate measures in safeguarding the security of your account.
4. No Assignment
4.1 Member may not assign the account or any Alibaba.com services to a third party without Alibaba.com’s prior written consent. Permitting a third party to share the use of the Member’s account will be considered as unauthorized assignment and is prohibited by Alibaba.com.
5. Rules on Posting Product Listings and Other Content
5.1 Member may publish information about your company, products and other content on the Sites. The general rule is that Member should ensure that all information you post on the Sites is true, accurate and lawful and should not be false or misleading, violate any applicable laws and regulations or infringe any legitimate rights of another party.
5.2 Member should refer to the Product Listing Policy for the detailed guideline on prohibitions and restrictions on posting product listings. Examples of prohibited products include, among others, dangerous drugs, ammunition, indecent items, content which may cause social disorder, products which are fake or counterfeit products or infringe another’s intellectual property rights. Examples of restricted products include, among others, products which may require license or approval from the competent government authorities such as medical instruments, fireworks, etc.
6.1 Member is obliged to carry on all activities on or through the Sites in compliance with applicable laws and regulations, in particular in your dealings with your business partners through the Sites. Member should also conduct your business affairs with integrity and in an ethical manner. No Member may be involved in any deceitful or fraudulent activities.
6.2 Member is required to honestly and duly perform your contractual obligations with your business partners. Member may not:
(a) fail to deliver goods to buyers after receipt of buyers’ payments;
(b) fail to make payments to sellers after receipt of any goods, or
(c) deliver goods which are in substantial non-conformity with the goods ordered (such as substantial non-conformity in material, specifications, product category, used goods for brand new goods).
6.3 Member may not sell products which are fake or counterfeit products or otherwise infringe another’s intellectual property rights.
7.1 If Member breaches any of the Terms, Alibaba.com may impose penalties against Member. Depending on the seriousness of a breach, Alibaba.com may give Member a warning, impose restrictions on posting product listings or on your use of other features or functions of the Alibaba.com services, suspend Member’s account, or terminate Member’s account.
7.2 Without limiting Alibaba.com’s rights to impose various penalties, Alibaba.com will have the right to terminate Member’s account without refund or other liability to Member if Member has committed a breach described in this document.
7.3 Alibaba.com may publish the records regarding Member’s breach on the Sites.
This document only provides a highlight on the main requirements under the Terms concerning Members’ conduct and Member should refer to the Terms for the detailed provisions.
We sincerely hope that you will collaborate with Alibaba.com to make the Sites a fair and safe trading platform.