[Interpretation of Rules for Displaying Prohibited and Controlled Items] Detailed Regulations on Prohibiting the Sale of Live Animals, Plants and Seeds at Alibaba.com
To comply with relevant laws and regulations at home and abroad and promote the sustainable and healthy development of Alibaba.com, the platform will prohibit the sale of live animals, plants, and seeds from August 20, 2021.
1.What is the scope of this prohibition? Could I sell products if I could provide qualifications?
Live animals, plants, seeds, and related products prohibited from sale this time include but are not limited to animals, bonsai, natural plants, and seeds.
The products mentioned above are all the items prohibited by the platform, bearing no relation to seller or product qualifications.
2.What categories will be closed?
The following 9 categories will be closed:
Agriculture > Animal Products > Fowl & Livestock
Agriculture > Ornamental Plants > Natural Plants
Agriculture > Ornamental Plants > Bonsai
Agriculture > Plant Seeds & Bulbs > Crop Seeds
Agriculture > Plant Seeds & Bulbs > Oil Seeds
Agriculture > Plant Seeds & Bulbs > Vegetable Seeds
Agriculture > Plant Seeds & Bulbs > Fruit Grafts, Seedlings & Rootstocks
Agriculture > Plant Seeds & Bulbs > Flower Bulbs, Seeds & Seedlings
Agriculture > Plant Seeds & Bulbs > Forage Seeds
3.How would the products be disposed of after the categories to which they originally belong are closed?
We will remove all products under these 9 categories as well as live animals, plants and seeds under other categories from August 20, 2021. Sellers are allowed to remove the released products by themselves. We will close these 9 categories step by step from August 23, 2021.
4.What should I do to deal with the closure if I mainly sell products (live animals, plants, and seeds) under the9 categories ?
1) We recommend that you sell products in other categories.
2) If you do not want to or are temporarily unable to start a new business, you can contact the customer manager to apply for a refund of your money and account balance.
5.What can I do to deal with the advertisement services I have purchased, such as first-page exhibitions and pop-up ads?
The platform provides two solutions. Sellers can contact the customer manager to select a solution.
1) Change the keywords of first-page exhibitions and pop-up ads.
2) If there are no suitable words to change, you can apply for a refund.
6.How should I deal with an order on the way?
Orders placed or paid before September 1 are regarded as stock orders which should be fulfilled normally. From September 1, new orders and payments for products under the categories will not be accepted. For the stock orders to be fulfilled, please strictly abide by national laws, regulations and platform rules. If a seller returns the payment made by the buyer, the platform will bear the relevant expenses (such as service charges) incurred by the refund.
Please refer to Enforcement Actions for Displaying Prohibited and Controlled Items: https://rule.alibaba.com/rule/detail/2044.htm
8.If you have any questions, contact
the online service or your account manager.
Aug 3, 2021