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Announcement on the Online Trading Suspension of Pre-Owned Mobile Phones

 

 

Dear Alibaba.com members,


Considering user experience and platform risks, Alibaba.com will suspend the online trading channel for pre-owned mobile phones and related products. With the announcement, after July 7th, 2021 (or any other date by further notice), Customers are not able to place online orders for pre-owned mobile phones via Alibaba.com, but they can contact suppliers for product pricing, customization, or other inquiries. Any violation by members will be treated by Alibaba.com following relevant platform rules.

 

For intentional violations, including deliberately using confusing product information and incorrect categorization to facilitate the above unallowed transaction, will lead to the points deduction - 6 points for the first time and 12 points for the second time, and the seller will bear all the risks (including buyer disputes) of related transactions.

 

Alibaba.com will continue to pay attention to relevant policy changes and adjust the  transaction rules of pre-owned mobile phones and related products accordingly. If you have any questions, please consult the online customer service.

Thank you for your continued support and understanding.

 

Alibaba.com

June 29, 2021

 

FAQ:

Q:Will the listing of pre-owned mobile phones and related products also be suspended?

A:No, Sellers can still list related products on their shops. The cou's'tome'r'sbuyers can contact suppliers for product pricing, customization, or other inquiriesproceed enquiry on the platform and make orders offline. 

 

Q: Will the online transaction of other products in the shop be influenced? 

A: No, the online transaction suspension only applies to pre-owned mobile phones and related products. 

 

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