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Alibaba.com Dispute Rules for Direct Pay Order Transaction

 

Version number: 20210902           Release date: Sept 2, 2021

 

Article 1 Purpose

In order to mediate the disputes arising from Direct Pay Order Transactions of Alibaba.com members on the platform, the Alibaba.com Dispute Rules for Direct Pay Odrer Transaction(the Rules) is hereby formulated in accordance with relevant provisions of the Alibaba.com Transaction Dispute Rules.

 

Article 2 Principle

Any order dispute arising from trading payment transactions shall be settled by the buyer and the seller through negotiations. Upon request by the buyer, Alibaba.com will provide limited dispute settlement services within the scope specified in the Rules.

 

Article 3 Definitions

1. Direct Pay Order Transaction, means a transaction mode in which a seller creates a transaction order on the transaction platform of Alibaba.com according to the agreements between the buyer and the seller, sends a payment request to the buyer according to the amount and payment method specified in the order, and fulfills the obligation of delivery after the buyer pays for the order.

2. Direct Pay Order: means an order generated under the Direct Pay Order Transaction mode.

 

Article 4 Acceptance Period

If there is a dispute over a Direct Pay Order, the buyer shall file a dispute settlement application with Alibaba.com no later than 90 days after the Direct Pay Order is closed or completed; otherwise, such application shall not be accepted. If there are special provisions in other rules of Alibaba.com, such provisions shall prevail.

 

Article 5 Scope of Acceptance

While Alibaba.com accepts the following types of Direct Pay Order transaction dispute, the buyer and the seller may otherwise settle the dispute:

1. The seller fails to deliver the goods or delivers only a part of the goods within the agreed time of the Direct Pay Order after receiving the payment;

2. The seller fails to fulfill the obligation of refund within the specified time limit after the buyer and the seller reach an agreement on refund through consultation; and

3. Other disputes that Alibaba.com deems necessary to accept.

 

Article 6 Punishment

1. Where a dispute mediation is applied on the ground that a seller fails to deliver the goods or delivers only a part of the goods within the agreed time of the Direct Pay Order after receving the payment, the seller shall be deemed as an act of “failure to ship goods after an order is placed” as specified in the Rules for Enforcement Action against Non-Compliance of Transactions on Alibaba.com, 2 points shall be deducted for each violation if the seller takes the initiative to return the payment or reaches a settlement with the buyer, 4 points shall be deducted for each violation if the seller refuses to return the payment or fails to reach a settlement with the buyer, orrelative action will be taken in accordance with the Rules for Enforcement Action against Non-Compliance of Transactions on Alibaba.com if the seller commits fraud.

2. Where the dispute mediation is applied on the ground thata seller fails to perform the agreement on refund made through consultation, which shall be deemed as an act of “failure to fulfill any settlement agreement or any decision made by Alibaba.com in dispute mediation” as specified in the Rules for Enforcement Action against Non-Compliance of Transactions on Alibaba.com, 3 points shall be deducted for each violation.

 

Article 7 Supplementary Provisions

1. Alibaba.com has the right to amend the Rules from time to time in the case of any amendment to the laws and regulations, any change in the operation environment, and other factors, and the Rules as amended will become effective after the expiration of the publicity period.

2. The Rules are an integral part of the Alibaba.com Transaction Dispute Rules. In case of any discrepancy between the Rules and the Alibaba.com Transaction Dispute Rules, the Rules shall prevail. Any matters not covered in the Rules shall be subject to the Alibaba.com Transaction Dispute Rules. If there is any discrepancy, ambiguity, or conflict between the Chinese version and a non-Chinese version of these Rules, the Chinese version shall prevail.

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