Last Update: 15 July 2019

 

 

This Guide is intended for law enforcement agencies outside of the People’s Republic of China (“PRC”) seeking user information regarding users of the e-commerce platforms (“Users”) operated by subsidiaries of the Alibaba Group Holding Limited (“Alibaba Group”) (“User Information”).  Alibaba Group’s principal business operations and operating subsidiaries are based in the PRC, though our websites and certain products and services may be available in other jurisdictions around the world.

 

This Guide is subject to change without notice. This Guide is applicable to requests from law enforcement agencies only.  Nothing in this Guide shall be used to create any legal obligations or any enforceable rights against Alibaba Group or change Alibaba Group’s legal defenses.  Alibaba Group reserves all rights to the interpretation and application of this Guide.

 

1. General

 

Alibaba Group understands there will be times when our assistance will be required to assist law enforcement agencies in the performance of their duties.  Alibaba Group is committed to a high standard of business conduct in our relationships with our users, customers, suppliers, and business partners.  We strive to be a good citizen and conduct ourselves in accordance with all applicable laws and regulations while respecting the privacy of our users, customers, suppliers, and business partners.

                                                                                                         

In observing the above values and principles, except as provided below, Alibaba Group will not disclose or release User Information without a valid, legally binding  request (such as a subpoena, search warrant, court order, or other legal process) (“Request”) served on the appropriate contact through proper channels.  Alibaba Group reserves its right to reject, in whole or in part, User Information Requests that conflict with PRC and other applicable laws and regulations or that are otherwise inappropriate.

 

2. Applicable Platforms and Contact Information

 

This Guide applies to several e-commerce platforms (“Platforms”).   A Request for User Information must be served on the appropriate contact for the Platform with which the requested User Information is associated.  Please note the appropriate contact is not deemed to be the operator of Platforms and are merely appropriate contacting entity for the purpose of the Request.  For your convenience, please refer to the table below for each Platform’s contact information.

 

Platform	Contact Information
1688.com	Hangzhou Alibaba Advertising Co., Ltd. 5/F, Block No. 1 No. 699 Wangshang Road Binjiang District Hangzhou, Zhejiang 310052, PRC Attn: International Legal Department
alibaba.com	If the User resides in Hong Kong or Macau: Alibaba.com Hong Kong Limited 26/F, Tower One, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department   If the User resides in the PRC: Hangzhou Alibaba Advertising Co., Ltd. 5/F, Block No. 1 No. 699 Wangshang Road Binjiang District Hangzhou, Zhejiang 310052, PRC Attn: International Legal Department   If the User resides in any jurisdiction outside of the PRC, Hong Kong and Macau: Alibaba.com Singapore E-Commerce Private Limited 8 Shenton Way, #45-01 AXA Tower, Singapore 068811 Attn: International Legal Department
aliexpress.com	If the User resides in Hong Kong or Macau: Alibaba.com Hong Kong Limited 26/F, Tower One, Times Square 1 Matheson Street, Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department   If the User resides in the PRC: Hangzhou Alibaba Advertising Co., Ltd. 5/F, Block No. 1 No. 699 Wangshang Road Binjiang District Hangzhou, Zhejiang 310052, PRC Attn: International Legal Department   If the User resides in any jurisdiction outside of the PRC, Hong Kong and Macau: Alibaba.com Singapore E-Commerce Private Limited 8 Shenton Way, #45-01 AXA Tower, Singapore 068811 Attn: International Legal Department
taobao.com	Zhejiang Taobao Network Co., Ltd. Room 601, Block No. 1 969 West Wen Yi Road Yuhang District Hangzhou, Zhejiang 311121, PRC Attn: International Legal Department
Tmall.com	Zhejiang Tmall Network Co., Ltd. Room 506, Block No. 3 969 West Wen Yi RoadYuhang District Hangzhou, Zhejiang 300013, PRC Attn: International Legal Department
Tmall.hk	Taobao China Holding Limited 26/F, Tower One, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department

 

3. Service of Requests

Alibaba Group does not maintain a specific agent for receipt of Requests for the Platforms.  Under applicable laws, and in particular, PRC laws and regulations, Requests generally must be served through the various legal and/or diplomatic channels recognized by the PRC and/or other relevant jurisdiction.  Such channels include, for example:

 

The Hague Service Convention (copy available at https://www.hcch.net/en/instruments/conventions/full-text/?cid=17);
The Hague Evidence Convention (copy available at https://www.hcch.net/en/instruments/conventions/full-text/?cid=82);
Mutual legal assistance treaties (information available at

http://www.moj.gov.cn/Department/node_357.html (Chinese)

https://www.globalchinalaw.com/legislation (Chinese and English)); and

Other applicable diplomatic channels between your country and the PRC.

 

4. Required Information

 

We require law enforcement agencies to provide us with the following before we can process any Request:

• Signed copy of the Request;
• Your full contact details, including but not limited to name, email address, telephone number, and physical address;
• Credentials for verifying your identity;
• Detailed identification information of the targeted person(s), including all known names, aliases, street addresses, email addresses, phone numbers, Platform IDs, and, if applicable, relevant listings and transactions;
• Detailed description of the User Information requested, including time frame;
• Statement of the nature of the investigations or proceedings for which the User Information is required; and
• Recitation of the applicable legal grounds for the Request.

 

5. Information That May Be Disclosed

 

While we endeavor to assist you to the best of our ability, our ability to disclose information may vary based on the type of information requested and the Platform(s) involved as our ability is governed by PRC laws and regulations and/or the laws and regulations of other applicable jurisdictions.  If you have any questions regarding the type of information that a specific Platform may disclose, please address the corresponding contact listed in Section 2 above.

 

6. Discretion In Emergencies

 

Subject to applicable laws and regulations, Alibaba Group reserves its right to voluntarily disclose User Information in response to urgent law enforcement requests in cases involving immediate threats to public safety or risk of harm to any person, provided that we are assured that an appropriate Request that meets the requirements recited in this Guide will follow promptly in due course.

 

7. Cost Reimbursement

 

Alibaba Group reserves all rights to require any law enforcement agency to reimburse the costs incurred in responding to a Request.

 

8. Other Enquiries

For general questions regarding this guide not related to specific Request(s), User Information, or Platform(s), you may email enforcementenquiry@alibaba-inc.com.  Please note this email does not receive service of legal documents and will not be responsive to unrelated enquiries.

For seeking user information regarding users of the Alibaba Cloud’s websites (such as www.alibabacloud.com or  www.aliyun.com) operated by subsidiaries of the Alibaba Group Holding Limited, please visit https://www.alibabagroup/en/contact/law_alibaba_cloud.

 

For reporting of any suspected IPR infringement claim related to platforms under the Alibaba Group, please visit http://alibabagroup.com/en/contact/contacts#slide_intellectual.

 

For customer service related help and enquiries, please visit the general Customer Service page for the appropriate contact channel: https://www.alibabagroup.com/en/contact/contacts#slide_customer

 

 

 

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ALIBABA GROUP – E-COMMERCE PLATFORMS

INTERNATIONAL LAW ENFORCEMENT USER INFORMATION REQUEST GUIDE

（Old version）

 

 

This Guide is intended for law enforcement agencies outside of the People’s Republic of China (“PRC”) seeking user information regarding users of certain platforms operated by subsidiaries of the Alibaba Group Holding Limited (“Alibaba Group”) (“User Information”).  Alibaba Group’s principal business operations and operating subsidiaries are based in the PRC, though our websites and certain products and services may be available in other jurisdictions around the world.

 

This Guide is subject to change without notice. This Guide is applicable to requests from law enforcement agencies only.  Nothing in this Guide shall be used to create any legal obligations or any enforceable rights against Alibaba Group or change Alibaba Group’s legal defenses.  Alibaba Group reserves all rights to the interpretation and application of this Guide.

 

1. General

 

Alibaba Group understands there will be times when our assistance will be required to assist law enforcement agencies in the performance of their duties.  Alibaba is committed to the highest standards of business conduct in our relationships with our users, customers, suppliers, and business partners.  We strive to be a good citizen and conduct ourselves in accordance with all applicable laws and regulations while respecting the privacy of our users, customers, suppliers, and business partners.

                                                                                                          

In observing the above values and principles, except as provided below, Alibaba Group will not disclose or release User Information without a valid, legally binding  request (such as a subpoena, search warrant, court order, or other legal process) (“Request”) served on the appropriate contact through proper channels.  Alibaba Group reserves its right to reject, in whole or in part, User Information Requests that conflict with PRC and other applicable laws and regulations or that are otherwise inappropriate.

 

1. Applicable Platforms and Operating Entities

 

This Guide applies to several e-commerce platforms (“Platforms”).   A Request for User Information must be served on the appropriate contact for the Platform with which the requested User Information is associated.  For your convenience, please refer to the table below for each Platform’s contact information.

 

Platform	Contact Information
1688.com	Hangzhou Alibaba Advertising Co., Ltd. 5/F, Block No. 1 No. 699 Wangshang Road Binjiang District Hangzhou, Zhejiang 310052, PRC Attn: International Legal Department
alibaba.com	Alibaba.com Hong Kong Limited 26/F, Tower One, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department
aliexpress.com	Alibaba.com Hong Kong Limited 26/F, Tower One, Times Square 1 Matheson Street, Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department
taobao.com	Zhejiang Taobao Network Co., Ltd. Room 601, Block No. 1 969 West Wen Yi Road Yuhang District Hangzhou, Zhejiang 311121, PRC Attn: International Legal Department
Tmall.com	Zhejiang Tmall Network Co., Ltd. 3F, Building No.3 168 Wuchang Street Yuhang District Hangzhou, Zhejiang 300013, PRC Attn: International Legal Department
Tmall.hk	Taobao China Holding Limited 26/F, Tower One, Times Square 1 Matheson Street Causeway Bay Hong Kong SAR, PRC Attn: International Legal Department

 

1. Service of Requests

 

Alibaba Group does not maintain a specific agent for receipt of Requests for the Platforms.  Under applicable laws, and in particular, PRC laws and regulations, Requests generally must be served through the various legal and/or diplomatic channels recognized by the PRC and/or other relevant jurisdiction.  Such channels include, for example:

 

• The Hague Service Convention (copy available at https://www.hcch.net/en/instruments/conventions/full-text/?cid=17);
• The Hague Evidence Convention (copy available at https://www.hcch.net/en/instruments/conventions/full-text/?cid=82);
• Mutual legal assistance treaties (information available at http://www.moj.gov.cn/sfxzws/node_219.htm); and
• Other applicable diplomatic channels between your country and the PRC.

 

1. Required Information

 

We require law enforcement agencies to provide us with the following before we can process any Request:

1. Signed copy of the Request;
2. Your full contact details, including but not limited to name, email address, telephone number, and physical address;
3. Credentials for verifying your identity;
4. Detailed identification information of the targeted person(s), including all known names, aliases, street addresses, email addresses, phone numbers, Platform IDs, and, if applicable, relevant listings and transactions;
5. Detailed description of the User Information requested, including time frame;
6. Statement of the nature of the investigations or proceedings for which the User Information is required; and
7. Recitation of the applicable legal grounds for the Request.

 

1. Information That May Be Disclosed

 

While we endeavor to assist you to the best of our ability, our ability to disclose information may vary based on the type of information requested and the Platform(s) involved as our ability is governed by PRC laws and regulations and/or the laws and regulations of other applicable jurisdictions.  If you have any questions regarding the type of information that a specific Platform may disclose, please address the corresponding contact listed in Section 2 above.

 

1. Discretion In Emergencies

 

Subject to applicable laws and regulations, Alibaba Group reserves its right to voluntarily disclose User Information in response to urgent law enforcement requests in cases involving immediate threats to public safety or risk of harm to any person, provided that we are assured that an appropriate Request that meets the requirements recited in this Guide will follow promptly in due course.

 

1. Cost Reimbursement

 

Alibaba Group reserves all rights to require any law enforcement agency to reimburse the costs incurred in responding to a Request.

 

For general questions not related to specific Request(s), User Information, or Platform(s), you may email enforcementenquiry@alibaba-inc.com.