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Protection Scope for Dispute on Alibaba.com

a. Time Effectiveness
Buyers should file their complaints within 90 days from the agreed payment date or delivery date (whichever is later).
b. Product Eligibility
Purchases of banned, restricted, and name brand products at unreasonably low prices are not eligible for protection under Fraud and Dispute.
c. Trade on Alibaba.com
The trade process must begin on Alibaba.com (buyer met supplier on Alibaba.com) and supporting documentation must be provided when asked.
d. Suppliers on Alibaba.com
Complaints regarding suppliers who are no longer Members of Alibaba.com will not be entertained
e. Dispute during Transaction
If the dispute happens before the payment, such as sample dispute, will not be protected..