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Enforcement Actions for Displaying Prohibited and Controlled Items

(Updated on Oct 24,2016)

In order to maintain and protect Alibaba.com as a trustworthy platform in the e-commerce industry, enforcement actions such as issuing serious warning, limiting access right, delisting all online items, terminating Membership, etc. will be taken against parties who display items which are in violation of our policies, including product posting related policies.

 

For Members who display prohibited or controlled items, enforcement actions will be taken against them as follow:

 

 

Prohibited / Restricted Products Penalty Incurred
1) Firearms, Police Equipment, Offensive Weapons and Offensive Materials
Firearms, munitions, military ordnance and heavy weapons Serious infringement
Issue of 48 penalty points and immediate account closure
Firearms, munitions, military ordnance and heavy weapon-related parts or accessories Issue of 6 penalty points per infringement
Replica firearms (eg. air guns, starting pistols, BB guns, paintball guns), firearm accessories, harpoons and spear guns Issue of 6 penalty points per infringement
Regulated weapons that can momentarily incapacitate or cause serious physical harm to others (eg. stun guns) Issue of 6 penalty points per infringement
Knives, batons, darts, missiles and any other regulated item that can be used to cause serious physical harm to others Issue of 6 penalty points per infringement
Religiously or racially offensive products or information (e.g. Nazi memorabilia) Issue of 6 penalty points per infringement
Police uniforms, police insignia and police vehicles Issue of 2 penalty points per infringement
Restricted police equipment (applicable to PRC-based members only) Issue of 0.5 penalty points per infringement
Restricted crossbows Issue of 0.5 penalty points per infringement
2) Illicit Drugs, Precursors and Drug Paraphernalia
Narcotics, tranquilizers, psychotropic drugs, natural drugs, synthetic drugs, and List 1 precursor chemicals Serious infringement
Issue of 48 penalty points and immediate account closure
List 2 precursor chemicals and steroids Issue of 6 penalty points per infringement
List 3 precursor chemicals Issue of 2 penalty points per infringement
Drug paraphernalia (eg. bongs, ice pipes) Issue of 2 penalty points per infringement
Packaging materials which may be utilized to contain controlled substances 
Materials conducive to smuggling, storing, trafficking, transporting and manufacturing illicit drugs (eg. marijuana grow lights)
Issue of 1 penalty point per infringement
Publications and other media providing information related to the production of illicit drugs
Issue of 1 penalty point per infringement
3) Flammable, Explosive and Hazardous Chemicals
Explosives Serious infringement
Issue of 48 penalty points and immediate account closure
Explosive and flammable chemicals Issue of 6 penalty points per infringement
Toxic chemicals Issue of 6 penalty points per infringement
Radioactive substances Issue of 6 penalty points per infringement
Poisonous chemicals Issue of 2 penalty points per infringement
Asbestos and products containing asbestos Issue of 1 penalty point per infringement
Ozone depleting substances Issue of 1 penalty point per infringement
Restricted detonators Issue of 0.5 penalty points per infringement
Restricted fireworks and firecrackers (applicable to PRC-based members only) Issue of 0.5 penalty points per infringement
4) Information Detrimental to National Security
Publications and other media containing state secrets or information detrimental to national security or public order Serious infringement
Issue of 48 penalty points and immediate account closure
Information in support of terrorist organizations or racial discrimination Issue of 2 penalty points per infringement
5) Obscene or Adult Materials
Obscene publications and media, adult services, and accounts and invitation codes for adult websites Serious infringement
Issue of 48 penalty points and immediate account closure
Child pornography and related products Serious infringement
Issue of 48 penalty points and immediate account closure
Images depicting explicit nudity and explicit obscene materials Issue of 2 penalty points per infringement
Sadomasochism products Issue of 0.5 penalty points per infringement
Used underwear Issue of 0.5 penalty points per infringement
Information containing profane or vulgar language Issue of 0.5 penalty points per infringement
6) Products Related to Personal Safety and Privacy
Identity documents (eg. driving licenses, passports, visas) Serious infringement
Issue of 48 penalty points and immediate account closure
Bank cards Serious infringement Serious infringement
Issue of 48 penalty points and immediate account closure
Software and devices for bugging or theft of private or confidential information Issue of 6 penalty points per infringement
Devices used for purposes such as illegal image recording, sound recording and evidence collection Issue of 2 penalty points per infringement
Software, tools, guides and products conducive to account password theft or cracking Issue of 2 penalty points per infringement
Personal information, proprietary business data, and services that infringe on personal privacy (e.g. personal phone locating, phone list checking and bank account checking services) Issue of 2 penalty points per infringement
Bank card replicators Issue of 2 penalty points per infringement
7) Medicines and Medical Devices
Prescription drugs Issue of 6 penalty points per infringement
Medical counseling and medical services Issue of 6 penalty points per infringement
Orally administered sexual enhancement supplements Issue of 2 penalty points per infringement
Toxic herbal medicines Issue of 2 penalty points per infringement
Restricted over-the-counter drugs Issue of 0.5 penalty points per infringement
Restricted medical devices Issue of 0.5 penalty points per infringement
Restricted orally administered weight loss supplements (applicable to PRC-based members only) Issue of 0.5 penalty points per infringement
8) Illegal Services and Non-Transferable Items
Receipts, education certificates, military medals and other non-transferable documents Issue of 2 penalty points per infringement
Financial services, financial consulting, legal consulting, investment services, insurance services, bank services and any other services involving illegal fundraising Issue of 2 penalty points per infringement
Lottery tickets Issue of 2 penalty points per infringement
Debt collection services and social media “fan” services and restricted visa services Issue of 0.5 penalty points per infringement
9) Human Parts, Human Remains and Protected Flora and Fauna
Human bodies, body parts and remains Serious infringement
Issue of 48 penalty points and immediate account closure
Protected animals and body parts of protected animals (eg. animal species protected by CITES) Issue of 2 penalty points per infringement

products made from sharks, bears, cats, dogs and any processing equipments

Issue of 2 penalty points per infringement
Protected flora and by-products (eg. plant species protected by CITES) Issue of 1 penalty point per infringement
10) Software, Tools and Devised Used for Illegal Purposes
Signal jammers Issue of 6 penalty points per infringement
Vehicle theft tools Issue of 6 penalty points per infringement
Software for fraudulent or other illegal practices Issue of 2 penalty points per infringement
Gambling tools (eg. slot machines) Issue of 2 penalty points per infringement
Circumvention devices (eg. satellite and cable TV descramblers and related software) Issue of 2 penalty points per infringement
Products for circumventing traffic controls (eg. license plate covers) Issue of 1 penalty point per infringement
Exam cheating tools Issue of 1 penalty point per infringement
11) Tobacco Products and Liquids for Use in Electronic Cigarettes
Tobacco (eg. pipe tobacco, tobacco leaf) Issue of 6 penalty points per infringement
Cigarettes, cigars and other tobacco products Issue of 6 penalty points per infringement
Liquids for use in electronic cigarettes Issue of 6 penalty points per infringement
Cigarette materials (applicable to PRC-based members only) Issue of 1 penalty point per infringement
12) Products Subject to Governmental Control
Counterfeit currency, altered currency and equipment used to produce such items Serious infringement
Issue of 48 penalty points and immediate account closure
Currency currently in circulation Issue of 2 penalty points per infringement
Precious metals (eg. gold, silver, platinum) Issue of 2 penalty points per infringement
13) Others
Products recalled by the manufacturer or the authorities or products banned by the government due to quality problems Issue of 2 penalty points per infringement
Products containing prohibited substances (eg. fitness supplements containing DMAA) Issue of 2 penalty points per infringement
Prohibited audiovisual products (eg. TV series, movies) Issue of 1 penalty point per infringement
Restricted audiovisual products (applicable to PRC-based members only) Issue of 0.5 penalty points per infringement

 

Table 2: Enforcement actions

Penalty points cumulatively incurred

Enforcement actions

Remarks

6 points

Issuance of severe warning

Email notification

12 points

Blocking of search results and mini-site for 7 days

Email notification and automatic enforcement of penalty by system

24 points

Blocking of search results and mini-site for 14 days

36 points

Blocking of search results and mini-site for 21 days

48 points

Termination of membership

Not applicable

Note:

a)    In case of extremely serious non-compliance, Alibaba.com has the right to immediately terminate the agreement unilaterally and close the account without refunding service fees for the remaining period, and also has the right to announce the same on Alibaba.com and/or other media, impose associated penalties and/or permanent refusal of cooperation and other enforcement actions. 

b)     Where the cumulative penalty points of a user reach 24 points or above, Alibaba.com has the right to refuse or restrict such user’s participation in various promotions and marketing activities on Alibaba.com or to use the products/services. 

 

c)     Points are cumulatively calculated on a yearly basis, which means that all penalty points are on record for a 365-day period, except where enforcement action of closing the account has been imposed.

 



Remark:

1) A maximum of 12 penalty points will be issued on a single day, apart from when 48 points are issued.
2) In serious cases, 48 penalty points will be issued, with subsequent account termination.
3) These guidelines do not list all prohibited products and are open to updating at Alibaba’s disc
4)All penalty points shall be on record for a 365-day period.

Upon the date of this announcement sent, please delist all (alleged and / or suspicious) Prohibited and / or Controlled items from our website under your profile. Starting February 2011, any and all Prohibited and Controlled items found will lead us to take appropriate enforcement actions, including but not limited to access restriction and Membership termination.

We thank you for your kind attention.

Note:

1. Prohibited items: any and all items banned by the laws of Hong Kong and the People’s Republic of China, and under international laws, together with any and all items banned in accordance with Alibaba.com’s policies.
(http://www.alibaba.com/help/safety_security/policies_rules/product_listing/003.html)

2. Brand Authorization – any and all branded products can be manufactured or offered for sale only if authorizations are given by the relevant brand owners.

 

Against members who continue to post product listings in violation of any of our policies (such as Product Listing Policy concerning prohibited and controlled items, etc.) or those who when repeatedly alleged with intellectual property infringement claims are unable to refute those claims, Alibaba.com reserves the right, at its own discretion, to exclude or disallow any of them to participate in Customized Sourcing on www.alibaba.com.

 
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