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Notice on Impact of Chinese New Year on "Quick Refund"

During the Lunar New Year (CNY) period, February 10~21, 2021 (both days inclusive), please note that seller’s permissible response time for any Quick Refund application submitted during the aforementioned period will be adjusted from 5 days to 12 days. Such adjustment only affects orders eligible for Quick Refund placed during the period of 00:00:00 February 10 to 23:59:59 February 21, 2021 (CN). CNY has no impact on Quick Refund applications in other eligible scenarios: (i) a full refund within two (2) hours after payment by the Buyer and (ii) a full refund provided when an order is cancelled due to late shipment and no response is provided by the Seller within 72 hours of submitting a refund request.

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