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Explanatory Note regarding Right to Late Delivery Refund for Direct Purchase Trade Assurance Orders on Alibaba.com

1. Right to Late Delivery Refund:

Refund for late delivery is applicable to Trade Assurance Orders that are directly placed by a buyer on Alibaba.com and where payment has already been made by the buyer. In the event where a buyer initiates an application for a full refund of the amount paid for its Trade Assurance Order due to late delivery, Alibaba.com shall require the seller to respond to the buyer’s refund application within 72 hours. During this 72 hour period, the seller and the buyer should reach a consensus as to whether the refund application may be cancelled such that the order can be still be delivered to the buyer. If the seller fails to respond within the 72 hour prescribed time limit and the buyer has not cancelled the refund application, Alibaba.com will automatically provide a refund to the buyer. For the avoidance of doubt, the amount to be refunded to the buyer shall not include any applicable transaction service fee(s) paid by the buyer.

2. Conditions and process:

(a)Applicable to Trade Assurance Orders placed directly by the buyer and the total transaction amount of such Trade Assurance Order shall not exceed US$200;

 (b) The buyer will be entitled to initiate an application for refund if the order status for its Trade Assurance Order is “Pending Delivery”, and the order is tagged on the system with "Late Delivery"; and

(c)  Buyers must have paid for the Trade Assurance Order by way of credit/debit cards or electronic telegraphic transfer (TT) to be entitled for a refund.

3. Limitation on the Right to Late Delivery Refund:

There is no limitation on the number of applications for such refund. All Trade Assurance Orders that have met the conditions in section II above shall be handled in accordance with this explanatory note. 

 

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