Explanatory Note regarding Right to Quick Refund for Direct Purchase Trade Assurance Orders on Alibaba.com
I. Quick Refund:
Buyers are eligible to apply for a quick refund for any direct purchase Trade Assurance Orders on Alibaba.com if the relevant seller has failed to ship the products within 2 hours of the buyers’ successful payment. The system will provide an automatic refund to reduce buyers’ waiting time, provided the amount of the Trade Assurance order is within the relevant limit and buyers are not required to negotiate with the seller.
II. Conditions and Process:
Eligible type of orders: Any direct purchase Trade Assurance order placed by buyers with an order amount not exceeding USD 200;
Usage: Buyers can apply for a quick refund of any direct purchase Trade Assurance order automatically generated by the system and without having to negotiate with the seller, provided that the seller has failed to ship the relevant products within 2 hours of the order being successfully paid by the buyer.
Supporting online payment methods: Credit/Debit Card, Online Bank Payment (OBP), Electronic TT
III. Frequency of Using Quick Refund:
Eligible buyers are only allowed to apply and use quick refund once every month.