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Notification of Changes in Alibaba.com Logistics Service Security Rules

Dear Alibaba.com customers,

We have updated the Alibaba.com Logistics Service Security Rules. The changed content was released on June 25, 2020, with immediate effect. Please pay attention to it. Thank you!

 

The content of change is as follows:

Original content

Changed content

3.4 Logistics and miscellaneous fees payment

In the logistics service scenario, provided that a User is informed of the expense category, reason for the expense, and estimated amount in advance, the User shall pay for the delivery orders and air freight orders within 30 calendar days after receiving the billing details issued by Alibaba.com (except for advance payment), and pay for the freight orders (shipping orders and land transportation orders) within 14 calendar days after receiving the billing details issued by Alibaba.com or before the sum of accumulative overdue payment reaches RMB 5,000. In case that the fee is overdue, the logistics rights of all accounts under the User's name shall be restricted. In case that the User uses the TA service at the same time, the platform will reserve the right to stop the service; restrictions on logistics services will be lifted after the User pays the fee and writes off the accounts, but the TA service must be reapplied for.

3.4 Logistics fee payment

In the logistics service scenario, provided that a User is informed of the expense category, reason for the expense, and estimated amount in advance, the User shall pay for the delivery orders and air freight orders within 30 calendar days after receiving the billing details issued by Alibaba.com (except for advance payment), pay for the shipping orders with 14 calendar days after receiving the billing details issued by Alibaba.com or before the sum of accumulative overdue payment reaches RMB 5,000, and pay for the land freight orders within the day when the bill is issued. In case that the fee is overdue, the logistics rights of all accounts under the User's name shall be restricted. In case that the User uses the TA service at the same time, the platform will reserve the right to stop the service; restrictions on logistics services will be lifted after the User pays the fee and writes off the accounts, but the TA service must be reapplied for.

 

                                                                                                                          Alibaba.com

                                                                                                                          June 18, 2020

 

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